Refund policy

30-Day Return Window

Return eligibility opens the day your home-goods package is delivered. You have 30 calendar days from delivery date to submit a return request.
We cannot accept return or exchange requests once this 30-day window expires.

Return Eligibility

To qualify for return:

  • Item remains unused

  • Kept in original received condition

  • Original retail packaging intact

Important product-specific rules for our home-goods catalog:

  1. Products marked “Final Sale” on product detail pages cannot be returned or exchanged. Exception: items arrive damaged, defective, or shipped incorrectly. Final-sale notice is displayed prominently on product pages and visible before checkout.

  2. Any household furniture or decor that has been installed, assembled, or modified by customer is not eligible for regular return, unless the item arrives factory-defective or shipping-damaged.

  3. Missing original packaging disqualifies returns, except for shipments received damaged.

How to Request Return

Do not send goods back without prior email approval.
Email info@lovefabhome.com with the below information:

  • Where you purchased (lovefabhome.com)

  • Purchase proof

  • Product photos

  • Reason for your return

We review your submission and send clear return instructions including return shipping address.

Return Shipping Responsibility

  • Our error case (damaged / defective / wrong item): we provide a prepaid return shipping label. After your return request is approved, we will email you a PDF label. Print the label and attach it securely to the outside of your return package. We cover the full return shipping cost.

  • Customer-initiated regular return: customer takes responsibility for return shipping fees. You may use the carrier of your choice and purchase postage directly.

Original order standard ground shipping is free and will not be refunded.
If you paid extra for expedited shipping upgrade during checkout, that upgrade fee is non-refundable unless return originates from our shipping/product error.

For oversized-item surcharges collected at checkout: Surcharges will be refunded only when return is caused by our error (damaged, defective, wrong shipment). Surcharges are non-refundable for customer-initiated voluntary returns.

Refund Processing

After we receive and inspect your returned household goods, we trigger your refund within 1–3 business days.
Banks and PayPal require additional 6–10 business days to post funds to your account.
If you do not see your refund 13 business days after our receipt of returned goods, please write to us.

Product Exchange

If you want to exchange home-goods merchandise, please submit your request inside the 30-day return window. Exchanges depend on current product inventory availability.

Missing or Delayed Refunds

First check your bank or PayPal account statement. If funds still do not appear, email info@lovefabhome.com.